South Carolina Court Records Update
Update - We now offer additional fulfillment options. To discuss further, please contact our Client Support Team at support@asurint.com, via live chat, or by calling 1-800-906-1674.
Aug 03, 2026 - 14:50 EDT
Monitoring - As of January 1, 2026, and without prior notice, address information was removed from South Carolina’s public court case search system, leaving only name and year of birth as identifiers. This change has an industry wide impact and is not unique to Asurint.

The update stems from a 2024 law (SB0126) that allows individuals in law enforcement to request removal of identifying information from public records. In response, the Supreme Court directed the AOC’s IT team to remove address information across all cases statewide.

At this time, most South Carolina lower courts are unable to provide a second identifier. As a result, clerk assistance is no longer reliably available across the majority of counties.

To help mitigate delays and maintain timely results, Asurint will continue to automatically utilize the South Carolina SLED (law enforcement) check, when necessary, to corroborate a potential record. The SLED product carries a $26 fee, which will be applied only when this additional verification is required.

For further questions or to discuss options, please contact our Client Support Team at support@asurint.com, via live chat, or by calling 1-800-906-1674.
Aug 03, 2026 - 12:31 EDT
Service Update: Indiana, North Carolina, and Tennessee
Monitoring - We are currently experiencing minor processing delays affecting certain searches in Indiana, North Carolina, and Tennessee. Our team is actively working to address and minimize any impact.
Aug 03, 2026 - 12:32 EDT
Delays in Texas
Update - Please continue to expect potential delays in Texas due to intermittent issues with their website. We are actively monitoring the situation and will continue to provide updates.
Aug 03, 2026 - 12:31 EDT
Monitoring - Please expect potential delays in Texas due to intermittent issues with their website. We are actively monitoring the situation and will continue to provide updates.
Jun 30, 2026 - 15:40 EDT
Delays in Ohio
Update - Please continue to expect potential delays in Ohio, primarily in Cuyahoga and Montgomery counties. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times. We are actively monitoring and will continue to provide updates.

Additionally, the Hillsborough Municipal-Highland website is currently down. As a result, searches in this jurisdiction may experience delays.
Aug 03, 2026 - 12:31 EDT
Monitoring - Please expect potential delays in Ohio, primarily in; Cuyahoga. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times. We are actively monitoring and will continue to provide updates.
May 22, 2026 - 09:10 EDT
Asurint | Background Screening Platform Operational
Asurint | Client Integration API Operational
Asurint | Tenant Screening Platform Operational
Asurint | Tenant Client Integration API Operational
Asurint | Data Availability Operational
Asurint | Insights Operational
Asurint | Customer Service Platform Operational
Partnerships | Application Tracking Systems Operational
Partnerships | United States Court System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

August 2026 Asurint Tenant Platform Maintenance Aug 5, 2026 22:00 - Aug 6, 2026 00:00 EDT

We want to make you aware that this August 5th from 10:00 PM - 12:00 AM EST, the Asurint team will be performing our scheduled maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Posted on Aug 04, 2026 - 14:17 EDT

Aug 5, 2026

No incidents reported today.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

Washington’s Fair Chance Act Update
Resolved - This incident has been resolved.
Aug 3, 14:55 EDT
Monitoring - Washington has recently passed amendments to its Fair Chance Act (https://lawfilesext.leg.wa.gov/biennium/2025-26/Pdf/Bills/Session%20Laws/House/1747.SL.pdf?q=20250506133525) (FCA) to expand protections for applicants and employees. For employers with 15 or more employees, the amended law goes into effect July 1, 2026. For employers with less than 15 employees, it goes into effect January 1, 2027.

Amendment Details:
Here is a high-level overview of the FCA’s changes. We encourage your organization to review the law in full with qualified legal counsel as we cannot provide legal advice.

Definitions:
- Creates new definitions for adult conviction record as well as arrest record.
- Other definitions have been added for juvenile conviction record, legitimate business reason, and tangible adverse employment action (which includes rescinding the offer, or for employees, terminating, suspending, disciplining, etc.).

Criminal background check timing:
- Any inquiry into criminal history and the criminal background check itself may only be conducted after extending a conditional offer.

Adverse Action:
- Employers may not take adverse action based on an applicant’s or employee’s arrest record or juvenile conviction record. This prohibition does not apply to an adult arrest record where the individual is out on bail or released on their own personal recognizance pending trial.
- Asurint does not report juvenile conviction records as a standard.
- Prior to taking adverse action, the employer must determine they have a legitimate business reason for taking such action. This includes consideration of several factors, such as the seriousness of the conviction; number and types of convictions; time elapsed since the conviction (excluding periods of incarceration); any verifiable information related to the individual’s rehabilitation, good conduct, work experience, education and training as provided by the individual; the specific duties and responsibilities of the position; and the place and manner in which the position will be performed.
- Prior to taking adverse action, the employer must notify the individual, identify the record at issue, and hold the position open for at least two business days to allow the individual to correct or explain the record, or provide information about the individual’s rehabilitation, good conduct, work experience, education, and training.
- If the employer takes adverse action following this time period, the employer must provide a written decision to the individual, including specific documentation as to its reasoning and assessment of the factors.
- Please note that the two-day period is not necessarily the waiting period between your letters, but how long you need to keep the position open.

* If an individual discloses criminal history voluntarily, the employer must inform them of the requirements of the law as well as provide the attorney general’s fair chance act guide for employers and job applicants.

Asurint Changes:
The FCA impacts the adverse action process. Effective immediately, if enabled with Asurint's adverse action product, the below highlights important changes to this process.

Adverse Action Process Steps:
- When prompted for the “specific reason” when submitting the pre-adverse action letter request, clients will have the option to free text when selecting “Other” or select one offense from the list (populated from the offenses on the report). Clients may only choose one of these options for PAA.

Automated filing:
- We are disabling functionality for all Washington zip codes that allow the final adverse action letter to be automatically sent after the waiting period expires. You must go into the system and manually send the final adverse action letter (when applicable).
- You will receive a system-generated email notification (sent to the user and/or a specified email address) when the waiting period has expired.

Assessment form:
- The FCA requires an individualized assessment form to be provided with the final adverse action letter. The system will prompt you to upload the form when you initiate each letter. Please consult with qualified legal counsel as to what form should be used.

The above changes in functionality will apply when: (i) the candidate’s current submitted address is in Washington, (ii) the job location is specified as being in Washington, and (iii) the user (client address) placing the order is in Washington.

Please contact Asurint's Compliance team at compliance@asurint.com if you have any questions regarding these changes.
May 27, 03:06 EDT

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

July 2026 Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 22:00 EDT
Scheduled - We want to make you aware that July 30th from 10:00 PM - 11:00PM EDT, the Asurint team will be performing maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Jul 29, 08:32 EDT
July 2026 IQScreen Employment Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 22:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 21:00 EDT
Scheduled - We want to make you aware that this July 30th from 9:00 PM - 11:00 PM EST, the Asurint team will be performing our scheduled monthly maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Jul 9, 14:21 EDT

Jul 29, 2026

No incidents reported.

Jul 28, 2026

Order Creation Error In Tenant
Resolved - This incident has been resolved.
Jul 28, 01:33 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 01:28 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 28, 01:24 EDT
Investigating - We are currently investigating this issue.
Jul 28, 01:24 EDT
July 2026 Asurint Tenant Platform Maintenance
Completed - The scheduled maintenance has been completed.
Jul 28, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 EDT
Scheduled - We want to make you aware that this July 27th from 10:00 PM - 12:00 AM EST, the Asurint team will be performing our scheduled monthly maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Jul 9, 14:20 EDT

Jul 27, 2026

Jul 26, 2026

July 2026 Monthly System Maintenance
Completed - The scheduled maintenance has been completed.
Jul 26, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 20:00 EDT
Scheduled - We want to make you aware that this Sunday July 26th from 8:00pm - 11:00pm EST, we will be performing scheduled monthly maintenance to our systems. You may experience intermittent service outages during this time.
Jul 26, 10:32 EDT
July 2026 Monthly System Maintenance
Completed - The scheduled maintenance has been completed.
Jul 26, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 09:11 EDT
Scheduled - We want to make you aware that this Sunday July 26th from 8:00pm - 11:00pm EST, we will be performing scheduled monthly maintenance to our systems. You may experience intermittent service outages during this time.
Jul 24, 09:11 EDT

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Client Support Team Temporarily Unavailable
Resolved - This incident has been resolved.
Jul 24, 10:58 EDT
Identified - Our Client Support team will be unavailable to answer live chats and phone calls on Thursday, July 23rd, 2026 from 12:45pm-3:15pm, Eastern Standard Time.

During this time you may leave a voicemail or send an email to support@asurint.com and we will respond as soon as possible.
Jul 21, 11:59 EDT

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

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