Delays in Riverside, California
Update - Please continue to expect delays in Riverside, California. We're actively monitoring for any developments and will continue to provide updates.
Jul 08, 2025 - 09:43 EDT
Update - Please continue to expect delays due to intermittent system outages at the courthouse. We will continue to monitor and provide updates.
Jun 30, 2025 - 09:56 EDT
Monitoring - Please be advised that delays may occur due to intermittent system outages at the courthouse. We will continue to monitor and provide updates.
Jun 13, 2025 - 14:52 EDT
Revised Marijuana Nomenclature for Federal Tests
Identified - Effective July 7, 2025, the U.S. Department of Health and Human Services (HHS) has published changes to the Mandatory Guidelines for Federal Workplace Drug Testing Programs. These updates include standardized nomenclature for THC and its metabolites to enhance clarity and consistency in reporting.

As a result, eScreen MRO-verified reports will reflect updated nomenclature for Marijuana Metabolite on all HHS-, DOT-, and NRC-regulated tests.

Current Drug Test Name: Marijuana Metabolite
New Drug Test Name: Marijuana Metab. (delta9THCC)

Please note that any reprints of results originally released prior to July 7, 2025, will also display the updated drug test name: Marijuana Metab. (delta9THCC).

We appreciate your attention to this update.
Jul 07, 2025 - 10:20 EDT
Asurint | Background Screening Platform ? Operational
Asurint | Client Integration API ? Operational
Asurint | Tenant Screening Platform ? Operational
Asurint | Tenant Client Integration API ? Operational
Asurint | Data Availability ? Operational
Asurint | Insights ? Operational
Asurint | Customer Service Platform ? Operational
Partnerships | Application Tracking Systems ? Operational
Partnerships | United States Court System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 12, 2025

No incidents reported today.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Delays in Puerto Rico
Resolved - This incident has been resolved.
Jul 10, 08:54 EDT
Update - The Puerto Rico Police Department has restored its systems following the recent cyberattack. We appreciate your continued patience as we work to return to normal processing speeds.
Jul 7, 09:36 EDT
Update - The Puerto Rico Police Department continues to address the effects of a recent cyberattack, which has impacted their criminal records system. As a result, order processing in Puerto Rico may be delayed. We will continue to provide updates.
Jun 30, 09:54 EDT
Monitoring - Please expect delays in Puerto Rico due to a cyberattack that has impacted the Puerto Rico Police Department. We are actively monitoring the situation and will continue to provide updates.
Jun 23, 10:16 EDT
Jul 9, 2025

No incidents reported.

Jul 8, 2025

Unresolved incident: Delays in Riverside, California.

Jul 7, 2025
Asurint 2.0 Report Processing Delay
Resolved - This incident has been resolved.
Jul 7, 19:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 7, 16:48 EDT
Investigating - We are currently investigating an issue related to delayed processing for orders.
Jul 7, 15:48 EDT
Florida MVR Delays
Resolved - This incident has been resolved.
Jul 7, 14:02 EDT
Identified - Please expect delays on Florida MVRs as the DMV website is currently down. We will continue to monitor and provide updates.
Jul 7, 10:04 EDT
Independence Day Holiday Closure Notice
Resolved - This incident has been resolved.
Jul 7, 09:37 EDT
Identified - In observance of Independence Day, Asurint offices will be closed on Friday, July 4th , 2025. We will resume normal business hours on Monday, July 7th, 2025. We appreciate your understanding and wish you a meaningful and restful holiday.
Jul 2, 10:06 EDT
Delays in Cuyahoga County, Ohio
Resolved - This incident has been resolved.
Jul 7, 09:33 EDT
Update - The Rocky River website is still down at this time. We will continue to provide updates.
Jun 30, 09:57 EDT
Monitoring - Please expect potential delays in Cuyahoga County, Ohio, as the Rocky River website is currently down. We will continue to monitor and provide updates.
Jun 13, 14:41 EDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Asurint Tenant Intiate API unable to accept orders
Resolved - This incident has been resolved.
Jul 3, 14:16 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 14:04 EDT
Investigating - We are currently investigating this issue.
Jul 3, 13:55 EDT
Jul 2, 2025
Delays in Michigan
Resolved - This incident has been resolved.
Jul 2, 11:26 EDT
Update - We are working diligently to restore normal processing times and will continue to share updates.
Jun 30, 12:45 EDT
Update - Recent updates to the state’s website may cause intermittent delays in order processing. We are actively managing these changes and have a process in place to minimize impact.
Jun 17, 10:43 EDT
Monitoring - Please expect potential delays in Michigan due to intermittent website issues. We will continue to monitor and provide updates.
May 19, 15:16 EDT
Jul 1, 2025
Ontario MVR Delays
Resolved - This incident has been resolved.
Jul 1, 18:21 EDT
Monitoring - Please expect delays on Ontario Motor Vehicle Records (MVRs) due to an Ontario system outage. We are actively monitoring the situation and will continue to provide updates.
Jun 30, 15:35 EDT
Jun 30, 2025
Jun 29, 2025
June 2025 Monthly System Maintenance
Completed - The scheduled maintenance has been completed.
Jun 29, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 20:00 EDT
Scheduled - We want to make you aware that this Sunday June 29th from 8:00pm - 10:00pm EST, we will be performing scheduled monthly maintenance to our systems. You may experience intermittent service outages during this time.
Jun 24, 16:57 EDT
Jun 28, 2025

No incidents reported.

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