Update - As we previously communicated, Philadelphia’s mayor signed amendments to the city’s Fair Criminal Record Screening Standards Ordinance (FCRSSO) into law on October 8th. The amendments go into effect January 6, 2026.

Asurint has prepared a sample pre-adverse action letter (https://go.asurint.com/l/298262/2025-12-18/y3r3kr/298262/17660919404myuJqay/Philadelphia_Pre_Adverse_Action_Letter___Sample.pdf) as an educational resource. As with all of our sample documents, we’d like to remind you that this document should not be construed as legal guidance or counsel. We always recommend you partner with qualified legal counsel regarding your legal obligations.

As noted in the sample, the Philadelphia Human Relations Commission has still not published a sample summary of the individual’s rights under the FCRSSO. We’ve included a link to the Human Relations Commission’s website in our sample pre-adverse action letter. We will be routinely checking to see if – and when – a sample rights notice is published. Once it is published, we will follow up with an additional communication and updated sample pre-adverse action letter.

If you use Asurint’s adverse action services, and would like to update the pre-adverse action letter leveraged for Philadelphia, please let us know so that we can coordinate on necessary next steps by contacting our Client Support Team at support@asurint.com, via live chat, or by calling 1-800-906-1674.

Please feel free to contact the Compliance team at compliance@asurint.com if you have additional questions regarding the FCRSSO amendments

Dec 19, 2025 - 12:08 EST
Identified - Philadelphia’s mayor signed amendments to the city’s Fair Criminal Record Screening Standards Ordinance (FCRSSO) into law on October 8th. The amendments go into effect January 6, 2026.

Overview of the amendments

Definitions:
- New definitions for terms such as felony, misdemeanor, summary offense and incarceration.
- Adverse action has been redefined to mean any action that negatively affects an applicant or employee’s compensation, terms, or condition of current or future work.

Individualized assessment language broadened:
- Employers may not exclude applicants or employees unless, based on the individualized assessment performed, a reasonable person could conclude employing the individual would pose a specific unacceptable risk to the operation of the business or to coworkers or customers, as independently determined by the factfinder.
- Factors that must be considered as part of the individualized assessment were broadened to include specific examples of evidence of rehabilitation, such as completion of a job training program and service to the community.

Adverse action impacts:
- Prior to taking adverse action, the employer must provide notice, which must include:
* Identification of the specific convictions considered
* Copy of the background report or criminal record used
* A summary of the individual’s rights under the FCRSSO
* Statement that the employer will consider evidence of any error in the criminal history records and evidence of rehabilitation and mitigation if provided by the individual, including a list of the types of evidence that may be offered
* Instruction as to how the individual can exercise their right to provide evidence or explanation directly to the employer.
- Note: the 10 business day waiting period between the pre-adverse and final adverse action notice did not change.

Criminal records reporting restrictions extended:
- Misdemeanor convictions older than 4 years
- Expunged, sealed or otherwise restricted criminal records
- Summary offenses
- Currently employers may not consider felony convictions older than 7 years. This provisions continues in the FCRSSO.

There are additional aspects of the FCRSSO that have been amended. We encourage impacted clients to review the amendments in full with qualified legal counsel.

Asurint’s action items:
Asurint is taking the following actions in response to these amendments:

Criminal record reporting:
- By the effective date, we will implement system logic to automatically redact misdemeanor convictions older than 4 years. Asurint already has logic in place to redact felony convictions older than 7 years, and does not report summary offenses, or expunged or sealed records.

Adverse action:
- We are evaluating a sample pre-adverse action notice that addresses the amended requirements. This includes the summary of rights under the FCRSSO. The Philadelphia Commission Human Relations is authorized to issue regulations and create forms for employers to consider. We are tracking the Commission’s activity in the event sample forms become available.
- By the effective date, we will update our adverse action logic to require a “specific reason” for any orders where the individual’s submitted address falls within Philadelphia. This will prompt the user to the select the criminal history information from the report which will then populate into the pre-adverse action letter.

Please feel free to contact our Compliance team at compliance@asurint.com if you have additional questions regarding the FCRSSO amendments. We will be in touch once we have additional information regarding sample pre-adverse action letter updates.

Oct 13, 2025 - 16:49 EDT
Identified - Effective November 1st, 2025, our office will relocate to a new suite within the same building.

Current Office Address:
1111 Superior Ave E
Suite 2200
Cleveland, OH, 44114

New Office Address (Effective November 1):
1111 Superior Ave E
Suite 420
Cleveland, OH, 44114

Please update your records so that all physical mail, packages, and deliveries sent to us on or after November 1st, be addressed to our new suite.

Please Note: This change does not impact where check payments should be sent. All checks should continue to be mailed to our bank lockbox.

The lockbox address remains:
One Source Technology LLC
File 2418
1801 W Olympic Blvd
Pasadena, CA 91199-2418

We appreciate your prompt attention to this change and request your assistance in ensuring any future correspondence and deliveries reflect the new suite number.

Oct 01, 2025 - 15:08 EDT
Update - Please be advised of ongoing delays, primarily in; Plumas, Ventura, San Joaquin, Los Angeles. These delays are due to court-imposed limits on the number of files that can be requested at one time. We continue to actively monitor the situation and will share updates as they become available.
Dec 19, 2025 - 08:57 EST
Update - Please be advised of ongoing delays, primarily in; Sacramento, Riverside, San Joaquin. These delays are due to court-imposed limits on the number of files that can be requested at one time. We continue to actively monitor the situation and will share updates as they become available.
Dec 01, 2025 - 09:14 EST
Update - Please be advised of ongoing delays, primarily in; Sacramento, Riverside, San Joaquin, Los Angeles, Stanislaus, Ventura. These delays are due to court-imposed limits on the number of files that can be requested at one time. We continue to actively monitor the situation and will share updates as they become available.
Sep 29, 2025 - 15:23 EDT
Update - Please be advised of ongoing delays, primarily in; Sacramento, Riverside, San Joaquin, Los Angeles, Stanislaus, Ventura. These delays are due to court-imposed limits on the number of files that can be requested at one time. We continue to actively monitor the situation and will share updates as they become available.
Sep 10, 2025 - 10:18 EDT
Update - Please be advised of ongoing delays, primarily in; Alameda, Kern, Sacramento, Riverside, San Joaquin, Los Angeles, Stanislaus, Ventura. These delays are due to court-imposed limits on the number of files that can be requested at one time. We continue to actively monitor the situation and will share updates as they become available.
Sep 03, 2025 - 10:30 EDT
Update - Please be advised of ongoing delays in; Sacramento, Riverside, Stanislaus, Los Angeles, Kern, Contra Costa, San Bernardino. These delays are due to court-imposed limits on the number of files that can be requested at one time. We continue to actively monitor the situation and will share updates as they become available.
Jul 30, 2025 - 09:31 EDT
Monitoring - Please be advised of potential delays in; Sacramento, Riverside, Los Angeles, Kern, Contra Costa, San Bernardino. due to court-imposed limits on the number of files that can be requested at one time. We are actively monitoring and will provide updates as they become available.
Jul 17, 2025 - 09:29 EDT
Identified - In observance of Christmas Eve and Christmas Day, Asurint offices will be closed on December 24th & 25th 2025. We will resume normal business hours on Friday December 26th 2025.

We appreciate your understanding and wish you a wonderful and restful holiday.

Dec 22, 2025 - 10:41 EST
Monitoring - Please expect potential delays in Virginia. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times. We are actively monitoring the situation and will continue to provide updates.
Dec 18, 2025 - 09:05 EST
Update - Please be advised of continued delays due to website outages, primarily in; Butler County. We are actively monitoring the situation and will continue to provide updates.
Dec 19, 2025 - 08:58 EST
Investigating - Please expect potential delays in Ohio, primarily in the following counties; Butler, Franklin. due to website outages. We are actively monitoring the situation and will continue to provide updates.
Sep 22, 2025 - 19:51 EDT
Investigating - Please be advised that the warehouse responsible for fulfilling Point-of-Care Testing (POCT) Kit orders will be closed on Friday, December 19, 2025.

To avoid any delays, please ensure all POCT Kit orders are submitted by 2:00 PM EST on Thursday, December 18, 2025. Normal processing will resume on Monday, December 22, 2025.

Dec 10, 2025 - 13:07 EST
Monitoring - As previously shared, beginning October 1, 2025, a new eScreen version of paper Chain of Custody forms (COCs) will be required.

Additionally, effective 01/01/2026:

- Quest DOT COCs will no longer be accepted
- Any COCs referencing the previous MRO are invalid

If you currently use paper COCs, you should have received a courtesy box of updated forms. If you have not received this, please contact our Support team to avoid disruptions.

Dec 09, 2025 - 09:30 EST
Asurint | Background Screening Platform Operational
Asurint | Client Integration API Operational
Asurint | Tenant Screening Platform Operational
Asurint | Tenant Client Integration API Operational
Asurint | Data Availability Operational
Asurint | Insights Operational
Asurint | Customer Service Platform Operational
Partnerships | Application Tracking Systems Operational
Partnerships | United States Court System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 23, 2025

No incidents reported today.

Dec 22, 2025
Completed - The scheduled maintenance has been completed.
Dec 22, 21:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 19:30 EST
Scheduled - Our upstream network provider will be performing maintenance to enhance performance and reliability. During this time, you may experience intermittent connectivity issues. We apologize for any inconvenience and appreciate your understanding.
Dec 19, 09:22 EST
Dec 21, 2025
Completed - The scheduled maintenance has been completed.
Dec 21, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 21, 00:00 EST
Scheduled - We want to make you aware that this Sunday December 21st from 12:00am - 6:00am EST, we will be performing scheduled maintenance to our systems. You may experience intermittent service outages or delays during this time.
Dec 18, 10:14 EST
Dec 20, 2025

No incidents reported.

Dec 19, 2025
Resolved - This incident has been resolved.
Dec 19, 12:31 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 19, 11:52 EST
Identified - The issue has been identified and a fix is being implemented.
Dec 19, 11:23 EST
Investigating - We are currently investigating reports of an issue related ATS integration orders visiblity.
Dec 19, 10:51 EST
Dec 18, 2025
Completed - The scheduled maintenance has been completed.
Dec 18, 23:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 21:00 EST
Scheduled - We want to make you aware that this December 18th from 9:00 PM - 11:00 PM EST, the Asurint team will be performing our scheduled maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Dec 5, 08:54 EST
Completed - The scheduled maintenance has been completed.
Dec 18, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 22:00 EST
Scheduled - We want to make you aware that December 18th from 10:00 PM - 11:00PM EDT, the Asurint team will be performing maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Dec 15, 08:19 EST
Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025
Resolved - This incident has been resolved.
Dec 15, 09:33 EST
Monitoring - Please expect potential delays in Illinois, primarily in; DuPage, Lake, Kane, Mchenry, St. Clair. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times. We are actively monitoring the situation and will continue to provide updates.
Dec 9, 15:13 EST
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Resolved - This incident has been resolved.
Dec 12, 17:35 EST
Monitoring - Kansas has migrated to a new case management system, which is expected to temporarily increase turnaround time (TAT) for clears to 1–2 days. This is a short-term impact, and we anticipate restoring normal TAT by 12/12. We appreciate your patience during this transition.
Dec 3, 15:51 EST
Resolved - This incident has been resolved.
Dec 12, 12:20 EST
Monitoring - Please expect delays due to intermittent website issues, primarily in; Coweta, Douglas. We will continue to monitor and provide updates.
Dec 9, 15:12 EST
Resolved - This incident has been resolved.
Dec 12, 12:20 EST
Monitoring - Please expect potential delays, primarily in; Orleans Parish. They are currently in the process of migrating to a new case management platform. We will continue to monitor and provide updates.
Dec 9, 15:15 EST
Completed - The scheduled maintenance has been completed.
Dec 12, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 22:00 EST
Scheduled - We want to make you aware that this December 11th from 10:00 PM - 12:00 AM EST, the Asurint team will be performing our scheduled maintenance. You may experience intermittent service outages during this time while we make enhancements to our platform to better serve you.
Dec 5, 08:51 EST
Dec 11, 2025
Resolved - This incident has been resolved.
Dec 11, 16:01 EST
Update - Please be advised of continued delays, primarily in; Hill, Kleberg, Upshur. These searches are clerk-assisted, and local courts are currently experiencing higher than usual volumes, which is contributing to slower turnaround times.
Dec 8, 09:56 EST
Update - Please be advised of continued delays, primarily in; Hill County. These searches are clerk-assisted, and local courts are currently experiencing higher than usual volumes, which is contributing to slower turnaround times.
Nov 10, 09:48 EST
Update - Please be advised of continued delays, primarily in; Dallas, Jefferson. These searches are clerk-assisted, and local courts are currently experiencing higher than usual volumes, which is contributing to slower turnaround times.
Nov 3, 09:49 EST
Update - Please be advised of continued delays, primarily in; Floyd, Jefferson. These searches are clerk-assisted, and local courts are currently experiencing higher than usual volumes, which is contributing to slower turnaround times.
Sep 22, 19:40 EDT
Update - Please be advised of continued delays, primarily in; Floyd, Jefferson. These searches are clerk-assisted, and local courts are currently experiencing higher than usual volumes, which is contributing to slower turnaround times.
Sep 10, 10:21 EDT
Monitoring - Please expect delays, primarily in; Floyd, Jefferson. These searches are clerk-assisted, and local courts are currently experiencing higher than usual volumes, which is contributing to slower turnaround times.
Sep 3, 10:41 EDT
Resolved - This incident has been resolved.
Dec 11, 12:10 EST
Identified - Please note that our Client Support team will be unavailable to answer live chats and phone calls on Wednesday, December 10th, 2025, from 2:55 PM to 4:05 PM Eastern Standard Time.

During this time, you may:
• Leave a voicemail
• Send an email to support@asurint.com

We will respond to all inquiries as soon as possible once we’re back online. Thank you for your understanding!

Dec 10, 12:35 EST
Dec 10, 2025
Resolved - This incident has been resolved.
Dec 10, 10:11 EST
Update - Please be advised of continued delays in Virginia. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times. We are actively monitoring the situation and will continue to provide updates.
Dec 8, 09:58 EST
Monitoring - Please expect potential delays in Virginia. These searches are clerk-assisted and currently experiencing higher than usual volumes, which is contributing to slower turnaround times. We are actively monitoring the situation and will continue to provide updates.
Dec 2, 09:53 EST
Dec 9, 2025

Unresolved incident: Previous Version of eScreen Paper COCs No Longer Accepted.